Shipping policy

Thank you for shopping with Childuto. Please read our Shipping Policy carefully before placing an order.

1. Order Processing Time

Orders are usually processed within 1–3 business days after payment confirmation.

Business days are Monday to Friday, excluding weekends and public holidays. During holidays, promotions, or high-volume periods, processing may take slightly longer.

2. Estimated Shipping Time

Estimated shipping times depend on the destination country or region.

United States: 7–15 business days
Canada, United Kingdom, Australia, and Europe: 10–20 business days
Other international regions: 12–25 business days

Total delivery time includes both order processing time and shipping time.

3. Shipping Confirmation and Tracking

Once your order has been shipped, we will send you a shipping confirmation email with tracking information where available.

Tracking information may take 1–5 business days to update after the package has been dispatched. If tracking does not update immediately, please allow a few business days for the carrier to scan the package.

4. Shipping Address

Customers are responsible for providing a complete and accurate shipping address at checkout.

If you entered an incorrect or incomplete shipping address, please contact us immediately at service@childuto.online. We can only update the shipping address before the order has been processed or shipped.

Childuto is not responsible for delivery failure, delays, lost packages, or additional costs caused by incorrect or incomplete shipping information provided by the customer.

5. Customs, Duties, and Taxes

Depending on your country or region, customs duties, import taxes, VAT, or local fees may apply.

These charges are determined by local customs authorities and are the responsibility of the customer where applicable. Childuto is not responsible for customs delays, customs inspections, import restrictions, or local delivery delays caused by customs procedures.

6. Delayed or Lost Packages

Delivery times are estimates and may vary due to customs clearance, local carrier delays, weather conditions, holidays, incorrect shipping information, or other factors beyond our control.

If your package appears to be delayed, please contact us at service@childuto.online with your order number and tracking information. We will help check the shipment status where possible.

7. Packages Marked as Delivered

If tracking shows that your package was delivered but you did not receive it, please first check your mailbox, front door, porch, reception area, neighbors, building office, or local delivery office.

If you still cannot locate the package, please contact us at service@childuto.online with your order number and tracking information.

8. Multiple Shipments

If your order contains multiple items, they may be shipped separately depending on inventory, package size, or fulfillment location. If your order is shipped in multiple packages, you may receive more than one tracking number.

9. Contact Us

If you have any questions about shipping or delivery, please contact us:

Childuto
Website: https://childuto.online/
Customer Service Email: service@childuto.online
Phone Number: +1 351-352-1660
Contact Address: 1853 Luebenia Rd, Calhoun, LA 71225, United States